Return Policy

Welcome to our Return Policy page. We appreciate your interest in our artwork and strive to ensure you have a positive experience with every purchase. Please read our return policy carefully before making a purchase.

Final Sale Policy
All Original Artwork Purchases Are Final Sale: Due to the unique and valuable nature of original artwork, all sales are final. This means that once an original artwork is purchased, it cannot be returned for a refund, exchange, or store credit.

Exchange Policy

 

Incorrect Artwork Received: If you receive an artwork that is not the one you ordered, you may request an exchange. To qualify for an exchange, you must:

• Notify us of the error within 7 days of receiving the package.

• Provide proof of the incorrect artwork received, including photos and order details.

Upon verification, we will arrange for the correct artwork to be sent to you, and provide instructions for returning the incorrect item.

Pre-Purchase Inquiries

Ask Questions Before Purchasing: We encourage all customers to ask any questions they may have about the artwork prior to completing their purchase. This ensures that you have all the information you need and are fully satisfied with your decision, as all sales are final.

Damage Policy

 

• Careful Packaging: Each piece of artwork is carefully inspected and packaged to ensure it arrives in perfect condition. We take great care in the packaging process to protect your purchase during transit.

• Liability for Damages: Once the artwork leaves our hands, we cannot be held liable for any damages that occur during shipping. We recommend purchasing shipping insurance to cover any potential damage that may occur in transit.

• Damage Upon Arrival: If your artwork arrives damaged, please contact the shipping carrier immediately to file a claim. Ensure you keep all original packaging materials, as they may be required for the claim process.

How to Contact Us

If you have any questions about our return policy or need assistance with your order, please do not hesitate to contact our customer service team. We are here to help and ensure you have a smooth and enjoyable purchasing experience.

Thank you for understanding and supporting our commitment to offering unique, high-quality original artworks.

Contact Information:
Email: i.dobrinova@outlook.com
Phone: +359 899 969 859
Address: Varna, Bulgaria. Inzhener Karakulakov 9 str.
By purchasing from our website, you acknowledge and agree to our return policy as stated above.